Shipping policy
Shipping and Delivery Policy
Last updated: August 26, 2026
ShifBy currently delivers orders throughout the United Arab Emirates. This policy explains our estimated delivery times, shipping charges and order-delivery process.
Delivery Areas
We currently deliver within the United Arab Emirates only.
Delivery availability may vary for remote areas or locations with restricted courier access. We do not currently offer international shipping.
Estimated Delivery Time
Orders are typically delivered within 2–3 business days after order confirmation.
Delivery may take longer because of:
Weekends or UAE public holidays
Incorrect or incomplete delivery details
Remote-area delivery
Courier delays
Severe weather or circumstances beyond our reasonable control
Delivery times are estimates and cannot be guaranteed in every situation.
UAE Delivery Charges
Our standard delivery charges are:
Free delivery for Across UAE
The free-delivery threshold is calculated after applying discounts.
Cash on Delivery
Cash on Delivery is available for eligible UAE orders. ShifBy currently does not charge an additional COD service fee. Standard delivery charges still apply unless the order qualifies for free delivery.
Customers should prepare the correct amount where possible and remain available at the provided delivery address.
We may contact the customer through the registered phone number or email address to verify a Cash on Delivery order before dispatch. Unverified orders may be delayed or cancelled.
Order Confirmation and Tracking
After placing an order, customers will receive an order confirmation using the contact details provided at checkout.
Once the order has been dispatched, tracking information will be sent through the registered phone number or email address when available.
Correct Delivery Information
Customers are responsible for providing a complete and accurate:
Full name
UAE mobile number
Emirate and city
Area, street and building or villa number
Apartment or office number, where applicable
Any helpful delivery instructions
Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.
Address Changes
If you need to change your delivery address, contact support@zaydun.online as soon as possible and include your order number.
We cannot guarantee an address change after an order has been dispatched.
Unsuccessful Delivery Attempts
If delivery cannot be completed because the customer is unavailable, provides incorrect details or refuses the order without a valid product-related reason, additional delivery charges may apply to another delivery attempt.
Repeatedly refused or uncollected Cash on Delivery orders may affect the availability of COD for future purchases.
Delayed, Lost or Damaged Orders
If your order is significantly delayed, marked as delivered but not received, or arrives damaged, contact support@zaydun.online with:
Your order number
Your full name
A description of the issue
Relevant photos or videos, where applicable
We will review the matter with the delivery partner and provide an appropriate resolution according to our Return and Refund Policy and applicable UAE consumer rights.
Contact Us
For delivery, tracking or shipping questions, contact:
Email: support@zaydun.online